Common Questions About Our AI Assistant

1. Why should I install this AI Assistant when I already have a website and a receptionist?

The Assistant complements your website and your staff. It allows guests to get instant answers 24/7 without searching or waiting. It reduces repetitive questions to your staff (receptionists, housekeeping, food service), improves the online experience, and supports your staff by freeing up their time for higher-value personal interactions.

2. What if guests don’t use it? Won’t I be paying for something nobody interacts with?

We help you promote the Assistant with QR codes in rooms, WiFi login pages, and at check-in. Guests love the convenience of asking questions on their phone, just like they would on WhatsApp. Even moderate use saves time for your team and improves guest satisfaction.

3. How do I know it will bring me more bookings?

The Assistant keeps website visitors engaged, answers their questions instantly, and guides them toward booking. It also collects email leads from visitors who don’t book right away, helping you capture future opportunities.

4. Isn’t this expensive compared to the value?

Our pricing is designed to be fair and transparent. Even saving just one hour of staff time per day quickly offsets the cost. Plus, it positions your hotel as a modern, guest-friendly brand, improving direct bookings and guest loyalty over time.

5. How do I know it won’t frustrate guests with wrong answers?

Our Assistant uses advanced AI (ChatGPT technology) with hotel-approved data. It asks for clarification if it doesn't understand and can escalate to a human if needed. We continuously improve it based on real usage.

6. Our guests mostly come through travel agents, not direct bookings. Is this still useful?

Yes! Even guests who book through agents often check your website or need assistance during their stay. The Assistant helps you make a great first impression online and provides convenient support for guests while they are at your hotel.

7. What about data privacy and GDPR compliance?

Guest data is processed securely. No data is used for training or shared without consent. You remain the data owner, and the Assistant is fully GDPR compliant.

8. Will this replace the personal touch of my staff?

Not at all. Our Assistant handles small, repetitive questions or services, freeing up your staff to focus on real, personal service. It enhances your team’s ability to deliver great guest experiences, not replace it.

9. Will our existing systems or operations be affected during installation?

Not at all. Our AI Assistants run entirely on our own secure servers and do not interfere with your existing IT systems. Installation is non-invasive and does not disrupt your current operations — even during the peak of the tourist season.

10. Will we have to maintain or manage the AI Assistant ourselves?

No. We fully manage the Assistant for you. After installation, we handle all updates, maintenance, improvements, and monitoring. You don’t need to allocate any of your IT resources or staff — everything is handled by us.